Privacy Policy

Effective Date: 9/19/2025
Business Name: Klimka Computer Solutions
Contact Information: 150 Market St 365-476-5946 info@klimkacomputersolutions.com

1. Introduction

At Klimka Computer Solutions, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our computer repair services.

2. Information We Collect

We may collect the following types of personal information when you request our services:

Name, phone number, and email address
Device information (make, model, serial number, etc.)
Login credentials or passwords (only if necessary and with your consent)
Data stored on your device (files, photos, documents, etc.)
Payment and billing information

3. How We Use Your Information

We use your information for the following purposes:

To diagnose and repair your computer or device
To communicate with you about your repair
To provide customer support
To process payments and generate invoices
To ensure data and device security during and after the service

4. Data Access and Confidentiality

We understand that your data is private. Here’s how we protect it:

Confidentiality: All customer data is treated as confidential.
Access: Only authorized technicians will access your device and data.
Data Viewing: We do not access your files unless necessary for repair and with your permission.
Passwords: If login access is required, we ask for temporary credentials and delete them immediately after service is completed.

5. Data Retention

We do not retain any of your data unless:

It is necessary for completing your repair
You request us to back up data
Legal or regulatory obligations require us to retain certain information

All data backups, if performed, will be returned to you or deleted immediately after the service.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may only share it:

With trusted third-party service providers assisting us in the repair process (e.g., for warranty claims)
If required by law or a legal process

7. Your Rights

You have the right to:

Request access to your personal information
Request correction or deletion of your personal data
Withdraw consent at any time (note: this may impact our ability to complete a repair)

8. Security Measures

We implement appropriate security practices to safeguard your personal data:

Devices are securely stored during repairs
Data access is password-protected and restricted
We use encrypted communication channels where applicable

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will be effective immediately upon posting.

10. Contact Us

If you have questions about this Privacy Policy or our data handling practices, please contact:

Klimka Computer Solutions
Email: Info@klimkacomputersolutions.com
Phone: 365-476-5946
Address:150 Market St